Below you will find an explanation for errors you may encounter on your Instagram Widgets. These errors are uncommon, and if you experience an error not detailed below, please contact a member of our team.

Explanation: In some instances, Instagram's internal server will experience an error, which means that Hurree can’t fetch the data you requested at that specific time.

How to solve: It’s not uncommon for these kinds of errors to occur, and unfortunately, they are out of our control. The only way to resolve this issue is to wait until the next sync period. If you are still seeing the same error even after the next sync period, please contact Hurree support.

Explanation: Unfortunately, the resource you are trying to access using Hurree can not be found. This may be a result of a post being deleted, or you may not have the correct permissions to access a specific account.

If you encounter this error, we recommend checking the associated Instagram account to ensure that the post you are trying to retrieve data from has not been deleted or archived since. At this time, you should also check your account details or with your Instagram admin to ensure that you have the necessary permissions within Instagram.

Explanation: You must have full access to your Instagram account in order to connect it successfully to Hurree. This will allow you to approve the connections needed to pull data from your Instagram account to your dashboard.

How to solve: Check the settings on your Instagram account to ensure you have approved all the necessary terms needed to connect your account to a third-party tool. If this still doesn’t work, please contact your account admin.