Hurree Academy

Understanding Instagram Errors

Niamh McGlade
Niamh McGlade
  • Updated

Below you will find an explanation for errors you may encounter on your Instagram Widgets. These errors are uncommon and if you see an error that is not detailed below, please get in touch with a member of our team.


Instagram's Server has returned an Error

Explanation: In some instances, Instagram's internal server will experience an error which means that Hurree can’t fetch the data you have requested at that specific time.

How to solve: It’s not uncommon for these kinds of errors to occur and unfortunately they are out of our control. The only way to resolve this issue is to wait until the next sync period. If you still are seeing the same error even after the next sync period, please contact Hurree support.


Your resource has not been found

Explanation: Unfortunately the resource you are trying to access using Hurree can not be found. This may be a result of a post being deleted or, you may not have the correct permissions to access a specific account.

How to solve: If you see this error we recommend checking the associated Instagram account to ensure that the post you are trying to receive data from hasn’t since been deleted or archived. At this time you should also check your account details or with your Instagram admin to ensure that you have the necessary permissions within Instagram.


Your Instagram Account is restricted

Explanation: In order to successfully connect your Instagram account to Hurree you must have full access to your account. This will allow you to approve the necessary connections needed to pull data from your Instagram account to your dashboard.

How to solve: Check the settings on your Instagram account to ensure you have approved all the necessary terms needed to connect your account to a third-party tool. If this still doesn’t work please contact your account admin.


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