Below you will find an explanation for errors you may encounter on your Facebook widgets. These errors are uncommon and if you see an error that is not detailed below please get in touch with a member of our team.
Your Access Token has expired
Explanation: Authentication tokens are used to verify the identity of a user or a system. When you connect a tool (for example TikTok or Google Analytics) to Hurree you are issued a token that serves as proof of your identity every time you add a datapoint from that tool. Some tools such as TikTok expire after a designated period of time and need to be renewed
How to solve: In order to reauthenticate your account simply disconnect and reconnect your TikTok connector.
Internal TikTok Server Error
Explanation: In some instances, TikTok's internal server will experience an error which means that Hurree can’t fetch the data you have requested at that specific time.
How to solve: It’s not uncommon for these kinds of errors to occur and unfortunately they are out of our control. The only way to resolve this issue is to wait until the next sync period. If you still are seeing the same error even after the next sync period, please contact Hurree support.