Below you will find an explanation for errors you may encounter on your QuickBooks widgets. These errors are uncommon and if you see an error that is not detailed below please get in touch with a member of our team.
Your Authentication or Authorisation has failed as it has expired or been revoked
Explanation: Authentication tokens are used to verify the identity of a user or a system. When you connect a tool (for example Quickbooks or Google Analytics) to Hurree you are issued a token that serves as proof of your identity every time you add a datapoint from that tool. The authorisation token you’ve used to connect Hurree to QuickBooks is either invalid, has expired or has been removed.
How to solve: To solve this issue you will need to re-authenticate your connection to your tool. If your token has failed or expired you will have to reverify your credentials in the tool itself i.e update your password.
If your authentication has been revoked you must get in contact with your account admin who will be able to restore your permissions so you can reauthorise the connection.
Couldn’t find the requested resource or URL, or it doesn’t exist
Explanation: The resource you are trying to pull into Hurree from your QuickBooks account either doesn’t exist or cannot be found. This may be a result of the resource being removed or under restricted permissions.
How to solve: Visit your QuickBooks account to check whether the resource you are trying to pull into Hurree is still there and check its permission levels. If you are still experiencing issues please contact Hurree Support.
Quickbooks Internal Server Error
Explanation: In some instances, Quickbooks’ internal server will experience an error which means that Hurree can’t fetch the data you have requested at that specific time.
How to solve: It’s not uncommon for these kinds of errors to occur and unfortunately they are out of our control. The only way to resolve this issue is to wait until the next sync period. If you still see the same error even after the next sync period, please get in touch with Hurree support.
Something is wrong on QuickBooks' end
Explanation: In some instances, a third-party tool will experience issues within its own system which is out of our control.
How to solve: These outages usually don’t last long so we recommend waiting a short time and then trying again. If you are experiencing this error for a prolonged period of time please get in touch with our support team.