Hurree Academy

Understanding SendGrid Errors

Niamh McGlade
Niamh McGlade
  • Updated

Below you will find an explanation for errors you may encounter on your Klavyio widgets. These errors are uncommon and if you see an error that is not detailed below please get in touch with a member of our team.


Your Authentication has expired

Explanation: Authentication tokens are used to verify the identity of a user or a system. When you connect a tool (for example SendGrid or Google Analytics) to Hurree you are issued a token that serves as proof of your identity every time you add a datapoint from that tool. The authorisation token you’ve used to connect Hurree to SendGrid is either invalid or has expired.

How to solve: To solve this issue you will need to re-authenticate your connection to your tool. You will have to reverify your credentials in the tool itself i.e update your password. You can also try disconnecting and reconnecting your SendGrid connector to re-trigger the authentication process.


Internal SendGrid Server Error

Explanation: In some instances, Quickbooks’s internal server will experience an error which means that Hurree can’t fetch the data you have requested at that specific time.

How to solve: It’s not uncommon for these kinds of errors to occur and unfortunately they are out of our control. The only way to resolve this issue is to wait until the next sync period. If you still see the same error even after the next sync period, please get in touch with Hurree support.

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