Below you will find an explanation for errors you may encounter on your Twitter Ads widgets. These errors are uncommon and if you see an error that is not detailed below please get in touch with a member of our team.
Your resource has not been found
Explanation: Unfortunately the resource (i.e tweet, media or campaign) you are trying to access using Hurree can not be found. This may be a result of this resource being deleted or removed from your account.
How to Solve: If you see this error we recommend checking the associated Twitter Ads account to ensure that the resource you are trying to receive data from hasn’t since been deleted or archived.
Something is wrong on Twitter Ads’ end
Explanation: In some instances, a third-party tool will experience issues within its own system which is out of our control.
How to solve: These outages usually don’t last long so we recommend waiting a short time and then trying again. If you are experiencing this error for a prolonged period of time please get in touch with our support team.
Twiter Ads internal server error
Explanation: In some instances, Twitter Ads internal server will experience an error which means that Hurree can’t fetch the data you have requested at that specific time.
How to solve: It’s not uncommon for these kinds of errors to occur and unfortunately they are out of our control. The only way to resolve this issue is to wait until the next sync period. If you still are still seeing the same error even after the next sync period, please contact Hurree support.
You don’t have authorisation to access this resource
Explanation: In order to connect to Hurree successfully you must have full access to your Twitter Ads account. You do not have the necessary permissions to access this resource.
How to solve: You will need to contact the admin of your Twitter Ads account and ask them to update your permissions.