In certain circumstances, some users experience difficulty connecting their Hurree account with Google Analytics and Google Ads. This is usually due to a prior connection with the same Google Account, whether from a previous trial or a cancelled subscription. 

Luckily, this is a simple fix and requires you to minor updates to your Google preferences. 

• Navigate towards your Google Account Preferences through Manage your Google Account. You will find this by clicking your icon (i.e initial or image) in the top right-hand corner of your Google homepage. 

• Here you will see a tab in the left-hand corner titled Data & Privacy, click here.  

• Once in this tab, scroll to the bottom of the page to find a section titled Data from apps and services you use. 

• Click Third-party apps with account access. 

• You will see Hurree Analytics in this section due to your previous connection. In order to resolve the issue click on Hurree Analytics and Remove Access. 

• Return to your Hurree account, navigate the connectors page, and re-connect Google Analytics. Google will be able to reauthenticate the access between Hurree and Google Services, enabling you to make the connection. 

• Both your Google Analytics and Google Ads should now connect successfully enabling you to add widgets to your dashboards using your Google data. 

Note: If you are still experiencing issues please reach out to a member of our support team via support@hurree.co.