Connectors are the tools from which you collect the specific datapoints you want to display within a widget. As long as you have an account with the tool you want to connect with, then you will be able to sync this data into Hurree.
Once logged in, navigate to the Connectors tab which can be found on the bottom left-hand side panel of your platform.
Click on the Fresh Desk Connector.
A Connector pop-up will appear for the Fresh Desk connector. Click Connect at the bottom of the pop-up and you will be directed to Input an API key and your account domain which can be found in your Fresh Desk account.
Login to your Fresh Desk account and click on your profile icon on the left and then profile settings.
Once in your Profile Settings, click on the view API Key in the top left-hand corner.
Complete the reCAPTCHA verification and your API key will appear.
Copy the API Key and paste this into the Fresh Desk connector card in Hurree.
For your Account Domain, you’ll also find this when logged into your Fresh Desk account. This is the URL after the https:// but before the .freshdesk.com.
You will also need to paste this into the Hurree connector card.
Once you have input both these details, click Connect.
Once connected you will see that the Fresh Desk card has now changed from Connect to Disconnect.
Nb. If you want to disconnect a connector from your Hurree account you can do so within the connector tab in your account settings.