Below you will find an explanation for errors you may encounter on your Profitwell widgets. These errors are uncommon and if you see an error that is not detailed below please get in touch with a member of our team.
The value of the request parameter is not valid
Explanation: When adding widgets to Hurree, our system makes a request to your tool to pull the information you’ve selected. When a request is sent to a server or API, this will usually include parameters to specify the details of the request. These parameters include query strings, headers, or request body contents. The error message suggests that one or more of these parameters have been provided with an invalid or incorrect value.
How to solve: If you are seeing this error message please contact Hurree Support and we will investigate the issue as soon as possible and find you a solution.
The authentication token provided is either invalid or has expired.
Explanation: Authentication tokens are used to verify the identity of a user or a system. When you connect a tool (for example Google Analytics or Profitwell) to Hurree you are issued a token that serves as proof of your identity every time you add a datapoint from that tool. The token you’ve used to connect Hurree to Profitwell is either invalid or expired meaning it is either incorrect or exceeded its validity period.
How to solve: To solve this issue you will need to reauthenticate your connection to your tool. Depending on whether the token is invalid or expired, this could be simply disconnecting and reconnecting your connector or if invalid you will need to verify your credentials in the tool itself i.e update your password.
The data was not found
Explanation: Unfortunately the data you are trying to access using Hurree can not be found. This may be a result of payments, subscriptions etc being deleted or removed from your account.
How to Solve: If you see this error we recommend checking the associated Profitwell account to ensure that the resource you are trying to receive data from hasn’t since been deleted or archived.
Stripe internal server error
Explanation: In some instances, Profitwell's internal server will experience an error which means that Hurree can’t fetch the data you have requested at that specific time.
How to solve: It’s not uncommon for these kinds of errors to occur; unfortunately, they are out of our control. The only way to resolve this issue is to wait until the next sync period. If you still are still seeing the same error even after the next sync period, please contact Hurree support.