Here’s an overview of potential errors you might face with your HubSpot Widgets. These issues are rare, but if you encounter an error not listed here, please contact a team member for assistance.

Explanation: The Authentication process needed to connect your HubSpot account to Hurree failed because the information provided to verify your identity is invalid.

This means that your login details, such as username, password or token are incorrect, missing or not in the expected format. This could be due to a mistyped or forgotten password, an expired or revoked token, or an incorrect username.

How to solve: If you encounter this error you should double-check your authentication information to ensure it is correct. We recommend reverifying your username, password and any other required credentials. In some situations, you may need to reset your password. If the issue persists please contact your account admin.

Explanation: You do not have the necessary permissions to access the information you have requested.

How to solve: You will need to contact the admin of your HubSpot account and ask them to update your permissions. (i.e If you want to add HubSpot widgets that relate to calls made or deals you need access to HubSpot Sales Navigator)

Explanation: In some instances, a third-party tool will experience issues within its own system which are sadly out of our control.

How to resolve: Typically, these outages are brief, so we suggest waiting a little while before trying again. If the issue persists for an extended duration, please reach out to our support team.

Explanation: In some instances, the HubSpot internal server will experience an error, which means that Hurree can’t fetch the data you requested at that specific time.

How to resolve: Errors like these are common and, regrettably, beyond our control. The only solution is to wait for the next synchronization period. If the error persists after this period, please reach out to Hurree support.