If you're experiencing issues with your Close CRM Widgets, this guide explains the most common errors and how to resolve them. Each error name below matches the message you'll see in Hurree. If you encounter an error that isn't covered below, please contact our support team for assistance.
Your Close CRM connection could not be verified.
Explanation: Your Close CRM connection could not be verified. This happens when the credentials used to connect your account are missing, expired, or no longer valid, preventing your Widgets from retrieving updated data.
How to solve: Reconnect your Close CRM account via Hurree to restore access. Reconnecting re-establishes the connection with valid credentials, and your Widgets should begin retrieving data again. If the issue continues after reconnecting, please contact our support team for assistance.
Your Close CRM plan limit has been reached.
Explanation: This request could not be completed because your Close CRM plan limit has been reached. Some data and features are limited by your Close CRM subscription tier.
How to solve: Review your subscription in Close CRM and upgrade if needed, or contact your Close CRM administrator to confirm the limits of your current plan.
You do not have permission to access this resource
Explanation: You don't have permission to access this Close CRM resource. This can occur if your user role has changed, access has been revoked, or you have not been granted the appropriate level of access within Close CRM.
How to solve: Check that your Close CRM account has the necessary access rights, or contact your administrator and ask them to review your permissions. Once the required access has been granted, refresh your connection and try retrieving the data again.
The requested resource could not be found.
Explanation: The requested Close CRM resource could not be found. This may occur if a lead, contact, opportunity, or other record has been deleted or merged, or if the reference is incorrect.
How to solve: Review the relevant Close CRM account and verify that the record or data source still exists. If the resource has been removed, you may need to update your Widget settings or select an alternative data source.
You've reached the Close CRM API limit.
Explanation: You've reached the Close CRM API limit. Close CRM limits the number of requests allowed within a given time window, and if your connected Widgets pull data at a high frequency, this limit may occasionally be reached.
How to solve: Wait a moment before trying again; your access will resume automatically once the rate limit window resets. If you are consistently hitting this limit, please contact our support team so we can review your Connector configuration.
Close CRM internal server error
Explanation: An unexpected error occurred on Close CRM's servers. This is not caused by any action on your part, and as the issue originates within Close CRM's infrastructure, it is outside of our control.
How to solve: Internal server errors are typically temporary and often resolve automatically. Wait a moment and try again, or check your Widget after the next scheduled sync period. If the error persists after multiple sync attempts, please contact our support team for assistance.
Other Request Errors
Explanation: You may occasionally see 400: Bad Request, 405: Method Not Supported, or 415: Unsupported Format. These indicate that something about the request sent to Close CRM was invalid, incorrectly formatted, or unsupported. They are typically handled automatically and are rarely caused by anything on your side.
How to solve: Review your integration settings for any incorrect entries and try again. If any of these errors persist, please contact our support team with the error name you're seeing, and we'll investigate.
⚠️ Note: This article is intended only for Hurree users troubleshooting Close CRM Widgets errors within the Hurree platform. If you're seeing Close CRM errors outside of Hurree, please visit Close CRM's Help Center.