If you're experiencing issues with your ChartMogul Widget, this guide explains the most common errors and how to resolve them. Each error below matches the message you'll see in Hurree. If you encounter an error that isn't covered below, please contact our support team for assistance.
Your ChartMogul connection could not be verified.
Explanation: This happens when the credentials used to connect your account are missing, expired, or no longer valid, preventing your Widgets from retrieving updated data.
How to solve: Reconnect your ChartMogul account via Hurree to restore access. Reconnecting re-establishes the connection with valid credentials, and your Widgets should begin retrieving data again. If the issue continues after reconnecting, please contact our support team for assistance.
Your ChartMogul plan does not support this feature
Explanation: Your ChartMogul plan does not support the feature or data you're trying to access. Some ChartMogul data is only available on higher-tier subscriptions.
How to solve: Review your subscription in ChartMogul and upgrade if needed, or contact your ChartMogul administrator to confirm which features are included in your current plan.
You do not have permission to access this resource
Explanation: You don't have permission to access this ChartMogul resource. This can occur if your user role has changed, access has been revoked, or you have not been granted the appropriate level of access within ChartMogul.
How to solve: Check that your ChartMogul account has the necessary access rights, or contact your administrator and ask them to review your permissions. Once the required access has been granted, refresh your connection and try retrieving the data again.
The requested resource could not be found.
Explanation: The requested ChartMogul resource could not be found. This may occur if a data source, customer, plan, or other resource has been deleted, or if the reference is incorrect.
How to solve: Review the relevant ChartMogul account and verify that the resource still exists. If it has been removed, you may need to update your Widget settings or select an alternative data source.
This request conflicts with an existing item.
Explanation: The request could not be completed because it conflicts with an existing item in ChartMogul, such as a duplicate record.
How to solve: Review the relevant data in your ChartMogul account for duplicates or conflicting records and try again. If the issue persists, please contact our support team.
This resource has been permanently deleted.
Explanation: The ChartMogul resource you're trying to access has been permanently deleted and is no longer available.
How to solve: Deleted resources cannot be restored through the connection. To continue reporting on ChartMogul data, update your Widget settings to use a different resource within your account.
The request exceeds the permitted size limit.
Explanation: The data sent with this request exceeds the size limit that ChartMogul permits in a single request.
How to solve: Try reducing the amount of data being requested, for example, by narrowing the date range or the scope of your Widget. If the issue persists, please contact our support team.
You've reached the ChartMogul API limit.
Explanation: ChartMogul restricts the number of requests allowed within a given time window, and if your connected Widgets are pulling data at a high frequency, this limit may occasionally be reached.
How to solve: Wait a moment before trying again; your access will resume automatically once the rate limit window resets. If you are consistently hitting this limit, please contact our support team so we can review your Connector configuration.
ChartMogul internal server error
Explanation: An unexpected error occurred on ChartMogul's servers. This is not caused by any action on your part, and as the issue originates within ChartMogul's infrastructure, it is outside of our control.
How to solve: Internal server errors are typically temporary and often resolve automatically. Wait a moment and try again, or check your Widget after the next scheduled sync period. If the error persists after multiple sync attempts, please contact our support team for assistance.
This action is not supported by ChartMogul.
Explanation: The action requested is not currently supported by ChartMogul's API.
How to solve: Please contact our support team if you believe this feature should be available, and we'll investigate.
ChartMogul is temporarily unavailable.
Explanation: ChartMogul is currently unavailable due to a temporary service disruption or maintenance on their platform.
How to solve: Wait a few minutes before trying again. Temporary outages are usually resolved automatically by ChartMogul. If the issue persists for an extended period, please contact our support team.
Other Request Errors
Explanation: You may occasionally see one of the following less common errors: 400: Bad Request, 405: Method Not Supported, 412: Precondition Failed, 417: Expectation Failed, or 428: Precondition Required. These indicate that something about the request sent to ChartMogul was invalid, incorrectly formatted, or could not be processed; they are typically handled automatically and are rarely caused by anything on your side.
How to solve: Review your integration settings for any incorrect entries and try again. If any of these errors persist, please contact our support team with the error name you're seeing, and we'll investigate.
⚠️ Note: This article is intended only for Hurree users troubleshooting ChartMogul Widget errors within the Hurree platform. If you're seeing ChartMogul errors outside of Hurree, please visit ChartMogul's Help Center.