Hurree Academy

Understanding HubSpot Errors

Niamh McGlade
Niamh McGlade
  • Updated

Below you will find an explanation for errors you may encounter on your HubSpot Widgets. These errors are uncommon and if you see an error that is not detailed below, please get in touch with a member of our team.

Your authentication details are invalid

Explanation: The Authentication process needed to connect your HubSpot account to Hurree failed because the information provided to verify your identity is invalid.

This means that your login details, such as username, password or token are incorrect, missing or not in the expected format. This could be due to a mistyped or forgotten password, an expired or revoked token, or an incorrect username.

How to solve: If you encounter this error you should double-check your authentication information to ensure it is correct. We recommend reverifying your username, password and any other required credentials. In some situations, you may need to reset your password. If the issue persists please contact your account admin.


You do not have access or permission to access the specified URL.

Explanation: You do not have the necessary permissions to access the information you have requested.

How to solve: You will need to contact the admin of your HubSpot account and ask them to update your permissions. (i.e If you want to add HubSpot widgets that relate to calls made or deals you need access to HubSpot Sales Navigator)


HubSpot is temporarily unavailable

Explanation: In some instances, a third-party tool will experience issues within its own system which are sadly out of our control.

How to solve: These outages usually don’t last long so we recommend waiting a short time and then trying again. If you are experiencing this error for a prolonged period of time please get in touch with our support team.


HubSpot Server Failure

Explanation: In some instances, the HubSpot internal server will experience an error which means that Hurree can’t fetch the data you have requested at that specific time.

How to solve: It’s not uncommon for these kinds of errors to occur and unfortunately they are out of our control. The only way to resolve this issue is to wait until the next sync period. If you still are seeing the same error even after the next sync period, please contact Hurree support.

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