Below you will find an explanation for errors you may encounter on your Pipedrive widgets. These errors are uncommon and if you see an error that is not detailed below please get in touch with a member of our team.
Your Pipedrive company account is not open
Explanation: In order to connect to Hurree you need to have an open Pipedrive account. If you were on a trial which has since expired or you haven't entered payment details your account will be suspended and subsequently can’t pull data into Hurree.
How to solve: To continue pulling data from your Pipedrive account into Hurree you will need to login into Pipedrive and update your account. If you believe you have a full Pipedrive subscription. are still seeing this error please contact your account admin.
Explanation: Unfortunately the resource you are trying to access using Hurree is unavailable. This may be a result of this data being deleted or you may not have the correct permissions to access a specific account.
How to solve: If you see this error we recommend checking your Pipedrive account to ensure that this resource hasn’t been deleted or archived. At this time you should also check your account details or with your Pripedrive admin that you have the necessary permissions to access this information.
Old Pipedrive resource permanently unavailable
Explanation: The resource you are trying to access using Hurree is outdated and now permanently unavailable.
How to solve: Unfortunately as this resource has been made permanently unavailable you will not be able to pull this information into your Hurree account. If you are unsure why this resource has been made unavailable we suggest contacting your account admin or the the support team at Pipedrive.
This Pipedrive feature is not enabled within your account
Explanation: The Pipedrive datapoint you are trying to add to your Hurree Dashboard has not been enabled within your Pipedrive account. This could be down to your subscription tier, (whether you have access to that information) or the settings within your account.
How to solve: You will have to log in to your Pipedrive account and review what is actually available within your subscription. If you do have access to this information ensure within the settings that you are allowing this to be passed through to 3rd party tools.
Pipedrive Internal Server Error
Explanation: In some instances, Pipedrive’s internal server will experience an error which means that Hurree can’t fetch the data you have requested at that specific time.
How to solve: It’s not uncommon for these kinds of errors to occur and unfortunately they are out of our control. The only way to resolve this issue is to wait until the next sync period. If you still are seeing the same error even after the next sync period, please contact Hurree support.