If you're experiencing issues with your Zoho Widgets, this guide explains the most common errors and how to resolve them. Each error below matches the message you'll see in Hurree. If you encounter an error that isn't covered below, please contact our support team for assistance.
Your Zoho connection could not be verified.
Explanation: This happens when the credentials used to connect your account are missing, expired, or no longer valid, preventing your Widgets from retrieving updated data.
How to solve: Reconnect your Zoho account via Hurree to restore access. Reconnecting re-establishes the connection with valid credentials, and your Widgets should begin retrieving data again. If the issue continues after reconnecting, please contact our support team for assistance.
You do not have permission to access this resource
Explanation: You don't have permission to access this Zoho resource. This can occur if your user role has changed, access has been revoked, or you have not been granted the appropriate level of access within Zoho.
How to solve: Check that your Zoho account has the necessary access rights, or contact your administrator and ask them to review your permissions. Once the required access has been granted, refresh your connection and try retrieving the data again.
The requested resource could not be found.
Explanation: The requested Zoho resource could not be found. This may occur if a record, module, or other resource has been deleted, or if the reference is incorrect.
How to solve: Review the relevant Zoho account and verify that the resource still exists. If it has been removed, you may need to update your Widget settings or select an alternative data source.
Zoho internal server error
Explanation: An unexpected error occurred on Zoho's servers. This is not caused by any action on your part, and as the issue originates within Zoho's infrastructure, it is outside of our control.
How to solve: Internal server errors are typically temporary and often resolve automatically. Wait a moment and try again, or check your Widget after the next scheduled sync period. If the error persists after multiple sync attempts, please contact our support team for assistance.
Other Request Errors
Explanation: You may occasionally see 400: Bad Request. This indicates that one or more elements of the request sent to Zoho were invalid or incorrectly formatted; it is typically handled automatically and is rarely caused by anything on your side.
How to solve: Review your integration settings for any incorrect entries and try again. If the error persists, please contact our support team, and we'll investigate.
⚠️ Note: This article is intended only for Hurree users troubleshooting Zoho Widgets errors within the Hurree platform. If you're seeing Zoho errors outside of Hurree, please visit Zoho's Help Center.