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Why is Riva Summary not showing?

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Written by Shauna Doherty

If Riva Summary isn't appearing, don't worry; it usually just means Hurree doesn't yet have enough usable data to generate one. This is easy to sort out.

Why this happens

Riva Summary might not show if:

  • One or more Widgets are still loading

  • A Widget has returned an error

  • A Connector needs to be reconnected

  • The selected Dashboard, Section, or Widget doesn't contain enough data

  • The data source is temporarily unavailable

  • Your Dashboard is still being set up

How to fix it

Try these steps in order:

  1. Refresh your Dashboard.

  2. Check that all Widgets have loaded correctly.

  3. Look for any Widget or Connector errors.

  4. Reconnect any Connectors that need attention.

  5. Generate the summary again once your data has loaded.

What to do if this issue persists

If the issue continues, contact Hurree support and include the Dashboard name, Widget name, and any error messages you can see. That way, we can get you back up and running quickly.

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