Understanding PayProp Errors in Hurree

If you're experiencing issues with your PayProp widgets, this guide explains the most common errors and how to resolve them. Each error below matches the message you'll see in Hurree.

If you encounter an error that isn't covered below, please contact our support team for assistance.

Explanation: This happens when the credentials used to connect your account are missing, expired, or no longer valid, preventing your widgets from retrieving updated data.

How to solve: Reconnect your PayProp account via Hurree to restore access. Reconnecting re-establishes the connection with valid credentials, and your widgets should begin retrieving data again. If the issue continues after reconnecting, please contact our support team for assistance.

Explanation: Your account does not have the permissions required to perform this action in PayProp. This can occur if your user role has changed, access has been revoked, or you have not been granted the appropriate level of access within PayProp.

How to solve: Review your PayProp account permissions, or contact your account administrator and ask them to review your access. Once the required access has been granted, refresh your connection and try retrieving the data again.

Explanation: The requested PayProp resource could not be located. This may occur if a property, tenant, payment, or other record has been deleted or moved within PayProp, or if the reference is incorrect.

How to solve: Review the relevant PayProp account and verify that the resource still exists, then try again. If it has been removed, you may need to update your widget settings or select an alternative data source.

Explanation: An unexpected error occurred on PayProp's servers. This is not caused by any action on your part, and as the issue originates within PayProp's infrastructure, it is outside of our control.

How to solve: Wait a moment and try again, or check your widget after the next scheduled sync period. If the error persists, please contact our support team for further assistance.

Explanation: The resource you're trying to access is not available for your PayProp account type. Some PayProp data and features are only available to certain account types.

How to solve: Please contact our support team to confirm which features are supported for your PayProp account, and we'll help you find an alternative data source where possible.

Explanation: PayProp is currently undergoing maintenance and is temporarily unavailable.

How to solve: Wait a few minutes before trying again. Maintenance windows are usually short, and service resumes automatically once it has been restored. If the issue persists for an extended period, please contact our support team.

Explanation: You may occasionally see 400: Bad Request. This indicates that one or more elements of the request sent to PayProp were invalid or incorrectly formatted; it is typically handled automatically and is rarely caused by anything on your side.

How to solve: Review your integration settings for any incorrect entries and try again. If the error persists, please contact our support team, and we'll investigate.

If you've completed the troubleshooting steps above and are still experiencing issues with your PayProp widgets, our support team is here to help. Share the error message you're seeing along with any relevant details, and we'll work with you to identify and resolve the issue as quickly as possible.