I've included an explanation for errors you may encounter on your Wise Widgets. These errors are common, and if you encounter an error not detailed below, please contact a member of our team.
You do not have permission to access this data.
Explanation: You don't have the necessary permissions to access the information you asked for.
How to Solve: To fix this issue, you'll need to contact the Admin of your Wise account and ask them to update your permissions.
The requested resource does not exist.
Explanation: Unfortunately, the content you are trying to access using Hurree can not be found. This may be a result of an asset being deleted or removed from your account.
How to Solve: If you happen to encounter this error, we recommend checking the associated Wise account to make sure that the resource you are trying to retrieve data from has not been deleted or archived.
Wise Internal Server Error
Explanation: In some instances, Wise's internal server will experience an error, which means that Hurree can't fetch the data you requested at that specific time.
How to solve: These kinds of errors are not uncommon, but unfortunately, they are out of our control. The only way to resolve this issue is to wait until the next sync period. If you still encounter the same error after the next sync period, please get in touch with Hurree support.
⚠️ Note: This article is intended only for Hurree users troubleshooting Wise Widget errors within the Hurree platform. If you're seeing Wise errors outside of Hurree, please visit Wise's Help Center for assistance.