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Why Can't I Connect to a Connector Due to Admin Rights?
Why Can't I Connect to a Connector Due to Admin Rights?
Sorcha McVeigh avatar
Written by Sorcha McVeigh
Updated over 2 weeks ago

You Cannot Connect to a Connector Due to Admin Rights – What Next?

If you can't connect a connector in Hurree due to administrative rights issues, here’s how to resolve the issue.

Why Can’t I Connect a Connector in Hurree?

In Hurree, only Admin users have the necessary permissions to connect new platforms. If you’re a Team Member, you won’t be able to add connectors yourself. Instead, you’ll need assistance from an Admin.

What to Do Next

If you’re unable to connect a connector, follow these steps:

1. Check Your User Role

Before proceeding, verify your user role in Hurree:

  • Admin users can connect to new platforms.

  • Team Members do not have connector permissions.

To check your role:

  • Go to Settings > Team Management.

  • Find your name in the list and confirm your role.

You must ask an Admin for help if you are a Team Member.

2. Request Admin Access

You can request administrative rights if you require ongoing access to connect platforms.

  • Reach out to your account owner or current Admin.

  • Ask them to upgrade your role to Admin under:
    Settings > Team Management > Edit User Role.

3. Use Shared Connectors

If another Admin has already connected the platform, you can use the existing connector without needing admin rights.

  • When setting up your dashboards or reports, select the pre-connected account.

  • This allows you to access the data without creating a new connection.

Still Having Trouble?

If you’re still unable to connect to a platform, check the following:

  • Platform Permissions: Ensure you have the required access on the external platform (e.g., HubSpot, Google Analytics). Even with admin rights in Hurree, you need sufficient permissions to access the external service.

  • Contact Support: If you continue to experience issues, reach out to the Hurree Support Team for assistance.

Tip:

To avoid connection issues, it’s best practice to have multiple Admins in your account. This ensures there’s always someone available to add or manage connectors.

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