More on understanding Email Connector Errors:
More on understanding Email Connector Errors:
If you're experiencing issues with your Dotdigital Widgets, this guide explains the most common errors and how to resolve them. Each error below matches the message you'll see in Hurree. If you encounter an error that isn't covered below, please contact our support team for assistance.
The requested resource could not be found.
Explanation: The requested Dotdigital resource could not be found. This may occur if a campaign, program, contact list, or other resource has been deleted, or if the reference is incorrect.
How to solve: Review the relevant Dotdigital account and verify that the resource still exists. If it has been removed, you may need to update your Widget settings or select an alternative data source.
You've reached the Dotdigital API limit.
Explanation: Dotdigital limits the number of requests allowed within a given time window, and if your connected Widgets pull data at a high frequency, this limit may occasionally be reached.
How to solve: Wait a moment before trying again; your access will resume automatically once the rate limit window resets. If you are consistently hitting this limit, please contact our support team so we can review your Connector configuration.
Dotdigital internal server error
Explanation: An unexpected error occurred on Dotdigital's servers. This is not caused by any action on your part, and as the issue originates within Dotdigital's infrastructure, it is outside of our control.
How to solve: Internal server errors are typically temporary and often resolve automatically. Wait a moment and try again, or check your Widget after the next scheduled sync period. If the error persists after multiple sync attempts, please contact our support team for assistance.
Other Request Errors
Explanation: You may occasionally see 400: Bad Request. This indicates that one or more elements of the request sent to Dotdigital were invalid or incorrectly formatted; it is typically handled automatically and is rarely caused by anything on your side.
How to solve: Review your integration settings for any incorrect entries and try again. If the error persists, please contact our support team, and we'll investigate.
⚠️ Note: This article is intended only for Hurree users troubleshooting Dotdigital Widget errors within the Hurree platform. If you're seeing Dotdigital errors outside of Hurree, please visit Dotdigital's Help Center.