If you're experiencing issues with your Mailjet widgets, this guide explains the most common errors and how to resolve them. Each error below matches the message you'll see in Hurree.
If you encounter an error that isn't covered below, please contact our support team for assistance.
No data was returned for this request
Explanation: Mailjet processed the request successfully but had no data to return. This is often expected, for example, if there is no activity in the selected date range or the resource is empty.
How to solve: Review the relevant Mailjet account and confirm whether data should be present for the period or resource you're reporting on. If you believe data is missing, try widening your widget's date range, and if the issue persists, please contact our support team.
Your Mailjet API credentials could not be verified
Explanation: The API credentials used to connect your Mailjet account could not be verified, or your API key may be inactive. Mailjet uses API keys to verify your identity, and if a key has been deactivated, regenerated, or revoked, your widgets will stop retrieving data.
How to solve: Reconnect your Mailjet account via Hurree to restore access. Before reconnecting, check that your API key is active in your Mailjet account settings. If the issue continues after reconnecting, please contact our support team for assistance.
You do not have permission to access this resource
Explanation: You don't have permission to access this Mailjet resource. This can occur if your user role has changed, access has been restricted, or you have not been granted the appropriate level of access within Mailjet.
How to solve: Check that your Mailjet account has the necessary access rights, or contact your administrator and ask them to review your permissions. Once the required access has been granted, refresh your connection and try retrieving the data again.
The requested resource could not be found
Explanation: The requested Mailjet resource could not be found. This may occur if a campaign, contact list, segment, or other resource has been deleted, or if the reference is incorrect.
How to solve: Review the relevant Mailjet account and verify that the resource still exists. If it has been removed, you may need to update your widget settings or select an alternative data source.
You've reached the Mailjet API limit
Explanation: Mailjet restricts the number of requests allowed within a given time window, and if your connected widgets are pulling data at a high frequency, this limit may occasionally be reached.
How to solve: Wait a moment before trying again; your access will resume automatically once the rate limit window resets. If you are consistently hitting this limit, please contact our support team so we can review your connector configuration.
Mailjet internal server error
Explanation: An unexpected error occurred on Mailjet's servers. This is not caused by any action on your part, and as the issue originates within Mailjet's infrastructure, it is outside of our control.
How to solve: Internal server errors are typically temporary and often resolve automatically. Wait a moment and try again, or check your widget after the next scheduled sync period. If the error persists after multiple sync attempts, please contact our support team for assistance.
Other Request Errors
Explanation: You may occasionally see 400: Bad Request or 405: Method Not Supported. These indicate that one or more elements of the request sent to Mailjet were invalid or incorrectly formatted; they are typically handled automatically and are rarely caused by anything on your side.
How to solve: Review your integration settings for any incorrect entries and try again. If either of these errors persists, please contact our support team with the error name you're seeing, and we'll investigate.
Need Additional Support?
If you've completed the troubleshooting steps above and are still experiencing issues with your Mailjet widgets, our support team is here to help. Share the error message you're seeing along with any relevant details, and we'll work with you to identify and resolve the issue as quickly as possible.
⚠️ Note: This article is intended only for Hurree users troubleshooting Mailjet widget errors within the Hurree platform. If you're seeing Mailjet errors outside of Hurree, please visit Mailjet Help.