If you're experiencing issues with your Drip widgets, this guide explains the most common errors and how to resolve them. Each error below matches the message you'll see in Hurree.
If you encounter an error that isn't covered below, please contact our support team for assistance.
Your Drip connection could not be verified
Explanation: This happens when the credentials used to connect your account are missing, expired, or no longer valid, preventing your widgets from retrieving updated data.
How to solve: Reconnect your Drip account via Hurree to restore access. Reconnecting re-establishes the connection with valid credentials, and your widgets should begin retrieving data again. If the issue continues after reconnecting, please contact our support team for assistance.
There's an issue with your Drip billing details
Explanation: Your Drip account requires a valid payment method before this request can be completed. Drip restricts API access when an account has outstanding billing issues.
How to solve: Update your billing details in your Drip account settings and try again, or contact your Drip administrator to confirm your account is in good standing. If the error persists once billing is up to date, please contact our support team.
You do not have permission to access this resource
Explanation: You don't have permission to access this Drip resource. This can occur if your user role has changed, access has been revoked, or you have not been granted the appropriate level of access within Drip.
How to solve: Check that your Drip account has the necessary access rights, or contact your administrator and ask them to review your permissions. Once the required access has been granted, refresh your connection and try retrieving the data again.
The requested content could not be found
Explanation: The requested Drip resource could not be located. This may occur if a campaign, workflow, subscriber list, or other record has been deleted or moved within Drip.
How to solve: Review the relevant Drip account and verify that the resource still exists, then try again. If it has been removed, you may need to update your widget settings or select an alternative data source.
This request conflicts with an existing item
Explanation: The request could not be completed because it conflicts with an existing item in Drip, such as a duplicate record.
How to solve: Review the relevant data in your Drip account for duplicates or conflicting entries and try again. If the issue persists, please contact our support team.
This resource has been permanently deleted
Explanation: The Drip resource you're trying to access has been permanently deleted and is no longer available.
How to solve: Deleted resources cannot be restored through the connection. To continue reporting on Drip data, update your widget settings to use a different resource within your account.
You've reached the Drip API limit
Explanation: Drip restricts the number of requests allowed within a given time window, and if your connected widgets are pulling data at a high frequency, this limit may occasionally be reached.
How to solve: Wait a moment before trying again; your access will resume automatically once the rate limit window resets. If you are consistently hitting this limit, please contact our support team so we can review your connector configuration.
Drip internal server error
Explanation: An unexpected error occurred on Drip's servers. This is not caused by any action on your part, and as the issue originates within Drip's infrastructure, it is outside of our control.
How to solve: Internal server errors are typically temporary and often resolve automatically. Wait a moment and try again, or check your widget after the next scheduled sync period. If the error persists after multiple sync attempts, please contact our support team for assistance.
This action is not supported by Drip
Explanation: The action requested is not currently supported by Drip's API.
How to solve: Please contact our support team if you believe this feature should be available, and we'll investigate.
Drip is temporarily unavailable
Explanation: Drip is currently unavailable due to a temporary service disruption or maintenance on their platform.
How to solve: Wait a few minutes before trying again. Temporary outages are usually resolved automatically by Drip. If the issue persists for an extended period, please contact our support team.
Drip did not respond in time
Explanation: Drip's servers did not respond quickly enough to complete the request. Like internal server errors, this originates on Drip's side and is outside of our control.
How to solve: Wait a moment and try again. These errors are typically temporary and resolve automatically. If the error persists after multiple sync attempts, please contact our support team.
Other Request Errors
Explanation: You may occasionally see one of the following less common errors: 400: Bad Request, 405: Method Not Supported, 412: Precondition Failed, 413: Request Too Large, 417: Expectation Failed, or 428: Precondition Required. These indicate that something about the request sent to Drip was invalid, incorrectly formatted, or could not be processed; they are typically handled automatically and are rarely caused by anything on your side.
How to solve: Review your integration settings for any incorrect entries and try again. If any of these errors persist, please contact our support team with the error name you're seeing, and we'll investigate.
Need Additional Support?
If you've completed the troubleshooting steps above and are still experiencing issues with your Drip widgets, our support team is here to help. Share the error message you're seeing along with any relevant details, and we'll work with you to identify and resolve the issue as quickly as possible.
⚠️ Note: This article is intended only for Hurree users troubleshooting Drip Widgets errors within the Hurree platform. If you're seeing Drip errors outside of Hurree, please visit Drip's Help Center.