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Understanding Facebook Errors in Hurree

Troubleshoot Facebook integration errors in Hurree. Not for general Facebook issues.

Niamh McGlade avatar
Written by Niamh McGlade
Updated over a week ago

Here's an overview of potential errors you might see with your Facebook widgets. These errors are rare, and if you encounter an error not listed here, please get in touch with our team for assistance.

Data cannot be loaded due to missing permissions.

To connect to Hurree successfully, you must have full access to your Facebook business account. If you do not have the correct permissions, you will not be able to pull any data through to your Hurree platform.

To solve this, simply go to the Facebook Account settings. Here, you can view your permissions and manage your business integrations.

Your Access Token has expired.

Explanation: Authentication tokens are used to verify the identity of a user or a system. When you connect a tool (for example, Facebook or Google Analytics) to Hurree, you are issued a token that serves as proof of your identity every time you add a datapoint from that tool. With some tools, such as Facebook, these can expire after a designated period and need to be renewed.

To reauthenticate your account, disconnect and reconnect your Facebook connector.

Please be advised that your permission has been removed.

Explanation: To connect to Hurree successfully, you must have full access to your Facebook business account. If you do not have the correct permissions, you will not be able to pull any data through to your Hurree platform.

Too slow? You can just navigate to your Facebook Account settings. Here, you can view your permissions and manage your business integrations. If you notice that your permissions have been revoked, please contact your account administrator.

Resource not found

Explanation: Unfortunately, the resource you are trying to access won't be found. This may be a result of a post being deleted, or you may not have the correct permissions to access a specific account.

If you happen to encounter an issue while creating your account, make sure to retrieve it if it is archived. Please verify your account details with your Facebook page administrator to ensure you have the necessary permissions within Facebook.

⚠️ Note: This article is intended only for Hurree users troubleshooting Facebook Widget errors within the Hurree platform. If you're seeing Facebook errors outside of Hurree, please visit Facebook Ads Help for assistance.

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