Below you will find an explanation for errors you may encounter on your Facebook widgets. These errors are uncommon and if you see an error that is not detailed below please get in touch with a member of our team.
Data cannot be loaded due to missing permissions
Explanation: In order to connect to Hurree successfully you must have full access to your Facebook business account. If you do not have the correct permissions, you will not be able to pull any data through to your Hurree platform.
How to solve: Navigate towards your Facebook Account settings. Here you will be able to view your permissions as well as manage your business integrations.
Your Access Token has expired
Explanation: Authentication tokens are used to verify the identity of a user or a system. When you connect a tool (for example Facebook or Google Analytics) to Hurree you are issued a token that serves as proof of your identity every time you add a datapoint from that tool. With some tools, such as Facebook these can expire after a designated period of time and need to be renewed.
How to Solve: In order to reauthenticate your account simply disconnect and reconnect your Facebook connector.
Your permission has been removed
Explanation: To connect to Hurree successfully you must have full access to your Facebook business account. If you do not have the correct permissions, you will not be able to pull any data through to your Hurree platform.
How to solve: Navigate towards your Facebook Account settings. Here you will be able to view your permissions as well as manage your business integrations. If you noticed that your permissions have been revoked, please contact your account admin.
Resource not found
Explanation: Unfortunately the resource you are trying to access using Hurree can not be found. This may be a result of a post being deleted or you may not have the correct permissions to access a specific account.
How to solve: If you see this error we recommend checking the associated Facebook account to ensure that the post you are trying to receive data from hasn’t since been deleted or archived. At this time you should also check your account details or with your Facebook page admin that you have the necessary permissions within Facebook.