Hurree Academy

Understanding Recurly Errors

Niamh McGlade
Niamh McGlade
  • Updated

Below you will find an explanation for errors you may encounter on your Recurly widgets. These errors are uncommon and if you see an error that is not detailed below, please get in touch with a member of our team.


Recurly internal server failure

Explanation: In some instances, Recurly’s internal server will experience an error which means that Hurree can’t fetch the data you have requested at that specific time.

How to solve: It’s not uncommon for these kinds of errors to occur; unfortunately, they are out of our control. The only way to resolve this issue is to wait until the next sync period. If you still are seeing the same error even after the next sync period, please contact Hurree support.


A duplicate transaction has been made

Explanation: A similar transaction was recently submitted which has caused a duplicate transaction on your Reculy account.

How to solve: This error should resolve itself after a few minutes. We recommend waiting a short time and then trying again, however, if this does not resolve the issue please get in touch with Hurree Support.


The data was not found

Explanation: Unfortunately the data you are trying to access using Hurree can not be found. This may be a result of subscriptions or payments etc being deleted or removed from your account.

How to Solve: If you see this error we recommend checking the associated Recurly account to ensure that the resource you are trying to receive data from hasn’t since been deleted or archived.


You are not authorised to access this resource.

Explanation: You do not have the necessary permissions to access the information you have requested.

How to Solve: To resolve this issue you will need to contact the admin of the Recurly account and ask them to update your permissions.


The authentication token provided is either invalid or has expired

Explanation: Authentication tokens are used to verify the identity of a user or a system. When you connect a tool (for example Google Analytics or Recurly) to Hurree you are issued a token that serves as proof of your identity every time you add a datapoint from that tool. The token you’ve used to connect Hurree to Recurly is either invalid or expired meaning it is either incorrect or exceeded its validity period.

How to solve: To solve this issue you will need to reauthenticate your connection to your tool. Depending on whether the token is invalid or expired, this could be simply disconnecting and reconnecting your connector or if invalid you will need to verify your credentials in the tool itself i.e update your password.


Your login details are invalid

Explanation: The login details you used to connect your Recurly account to Hurree are now invalid.

How to solve: To resolve you will need to disconnect and reconnect Recurly to Hurree. When reconnecting you will be able to update your login details.

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